I orderd my first diy tele kit a few months ago when the official launch started. The payment process was easy and within a few days I picked up the kit myself.
Everything was packed carefully and absolutely safe with love.
Sadly one screw was missing but I didn't hasitate to contact the customer service. I got a personal delivery for the missing piece and also some goodies like a selfmade fretboard oil and some customized picks.
The building itself was quite easy, just a few tools (like a soldering iron for the wiring) and a little know how and delicate touch is required.
If you have any questions, you can contact the customer service or look up some guitar-building-videos on YouTube. It took me around two nights to build this guitar and it was a perfect experience when I first played a note. Ever since I play my indiecraft tele nearly every weekend live with my band and I couldn't imagine a live performance without it anymore.
All in all I have to say, to buy this kit was the best descusion I ever made. There is no negative argument to not buy a kit from indiecraft. If you love good looking customised guitars with high quality and a perfect price-performance ratio I would definitely recommend indiecraft guitars - not only for players - for all guitar lovers <3